- 1 VyprVPN
- 1.1 Summary Video
- 1.2 Summary Chart
- 1.3 Features:
- 1.4 Customer Service
- 1.5 Pricing
- 1.6 Payment
- 1.7 Privacy
- 1.8 Platforms Supported
- 1.9 Tests
- 1.10 DNS Leak Test
- 1.11 IP Location
- 1.12 Speed
- 1.13 WebRTC Leak Test
Your Data. Our Servers. No Third Parties
World’s Fastest VPN
Easy to use Apps for every Device
Worldwide Server Network
70+ Server Locations
VyprVPN Defeats Throttling
Unlimited VPN uses: no restrictions, download caps or server switching fees.
Multiple Protocols for Encryption
OpenVPN, L2TP/IPSec, PPTP and Chameleon
NAT Firewall for Additional Security
256 bit Encryption
Chameleon defeats VPN blocking
Customer Service Support 24x7x365
Apps: Feat VPN, OpenVPN Connect, Tunnelblock, Viscosity, Boxee, Synology NAS, Shimo
3-Day Free Trial
VyprVPN offers a live chat customer service option. I have tried it at various times throughout the day, evening and night. While most of the time I have received an answer from the live chat representatives, it is not always 100% available. Late on a weekend I was left to submit a question through the pop-up “contact us” page. When I used this pop-up contact page I submitted my question and received an answer in less than 30 minutes, so the timing was very acceptable. Not as ideal as when I was using the live chat option, but a good second fit. VyprVPN also has a social media presence on Facebook and Twitter where you can ask questions and get answers as well. They have a DIY forum where you can search for answers to any questions you have. This can be found here. Even though they have a plethora of options to get help with any questions, the best, fastest and most reliable is still the live chat option found on VyprVPN’s home page. It is located in the bottom right hand corner and looks like this:
VyprVPN offers two different plans: a standard plan and a premium plan. As would be expected, there is a price difference between the two. The standard plan comes in at $9.95/month or $5.00/month for the annual plan. The premium plan comes in at $12.95/month or $6.67/month for the annual pricing. The difference between the two plans is the number of connections you get online (three for the standard and five for the premium). Also, with the premium plan you get access to the VyprVPN cloud and the Chameleon protocol.
|Standard Annual||$5.00/month; billed annually at $60.00||50.3%|
|Premium Annual||$6.67/month; billed annually at $80.00||51.5%|
Refund Policy/Three Day Trial
VyprVPN does not offer a refund, so you pay for it up front but you don’t get a chance to receive a refund on its service. What it offers instead is a three-day trial.
Below I have copied the discussion I had with one of VyprVPN’s customer service representatives about the three-day trial and refund policy. Justin is the VyprVPN representative and “me” is well — you know — me.
Me: Good evening. I am interested in finding out about your three-day free trial. Will I have access to everything a paid membership offers or is it a limited sampling of your product?
Justin: Hello, my name is Justin. One moment while I take a look at your request, please.
Me: Sounds good.
Justin: The three-day free trial of the service functions exactly as the paid service works.
Me: So, I can take it for a test drive with no concerns. I have to provide VyprVPN with my billing information though right?
And if I don’t cancel at the end of the three-day period I will automatically be billed for the service for a month and then there is no refund on that?
Justin: Due to the high volume of fraudulent accounts we receive daily, we do require an active credit card or PayPal account in order to sign up for the free trial. Your account will not be charged until the end of the trial period, and you are free to cancel the service before any charges occur. I’m very sorry for any inconvenience this causes. Yes, if you do not cancel the account during the trial the account will automatically convert to paid and you would be billed.
Me: And you don’t have a refund policy, if I read and understood the terms and conditions correctly?
Justin: Correct, per our terms of service we do not offer refunds. We do, however, consider each request for a refund on a case-by-case basis.
Me: Okay. That is the information that I need. Thanks.
VyprVPN offers a few different payment options. You can pay via any of the major credit cards including Visa, MasterCard, American Express, Discover and Diners. Payments can also be made via PayPal and AliPay. VyprVPN doesn’t offer much in the way of secondary payment options though, so that is an area that could be improved upon. One thing to note is that if you are paying with AliPay you are not eligible for the three-day free trial.
Privacy is the one of the biggest considerations when deciding upon which VPN to use. Here we are going to look at the privacy settings and metrics VyprVPN has available.
VyprVPN has three different encryption levels it employs depending upon which protocol is used; PPTP: AES 128-bit, L2TP/IPsec: AES 256-bit, OpenVPN: AES 160-bit and 256-bit and on Chameleon: AES 256-bit. The recommended encryption would be any of the AES 256-bit protocols as they provide a harder to break encryption code.
Internet Kill Switch
VyprVPN has an internet kill switch available in its software. This will keep you protected from accidentally giving out personal information if the VPN shuts down or doesn’t turn on initially. It is privacy features like this that help to maintain anonymity online.
VyprVPN is located in Switzerland. This is a huge plus for VyprVPN as the Swiss have some of the strictest privacy laws around the globe and the teeth to back them up. This will definitely help keep you out of reach of the Five Eyes countries (Australia, Canada, New Zealand, United Kingdom and United States).
Each time a user connects to VyprVPN, it retains the following data for 30 days: the user’s source IP address, the VyprVPN IP address used by the user, connection start and stop time and total number of bytes used. It retains this information to help with any billing issues, troubleshooting, service offering evaluations, TOS issues, AUP issues and handling crimes performed over the service.
What VyprVPN does not collect includes traffic logs, communication information, deep or shallow packet inspection of traffic, device, protocol or application discrimination, internet throttling or rate limiting on your internet connection.
For a more detailed listing of VyprVPN privacy standards please go to: https://www.goldenfrog.com/privacy.
VyprVPN uses four different protocols: OpenVPN, PPTP, L2TP/IPsec and its proprietary Chameleon. Chameleon is only available to VyprVPN premium memberships.
VyprVPN has over 700 servers available in more than 70 countries with over 200,000 unique IP addresses. One thing that sets VyprVPN apart from many other VPN services is that it owns all of its own servers and does not use any third-party servers to transfer and share data, so you are dealing with the same company from start to finish.
VyprVPN supports the big five platforms: Windows, MacOS, iOS, Linux and Android. For secondary platforms it has another six options to choose from.
DNS Leak Test
DNS stands for Domain Name System, the process whereby websites are converted into the internet protocol. By this process the websites are able to communicate with each other. A DNS leak is a flaw in the system in which your true IP address is revealed, so any DNS leaks will compromise your privacy. So the ideal number of servers showing is one — this would be broadcast from your currently-selected location on the VPN service. We are going to be using dnsleaktest.com, dnsleak.com and dns-leak.com to test to see if we have a DNS leak while using VyprVPN.
VyprVPN was tested to see how well it protected against a DNS leak. We tested the computer before and after VyprVPN’s service was launched with the following results. Before VyprVPN was launched we saw there were two servers being detected using the three different DNS leak test websites. This is not a problem, though, because we were doing this test to use as a comparison after VyprVPN had been launched. Next, we turned on VyprVPN and checked again using the three websites and saw some unfortunate results; we were still showing two servers being detected during this test. So, unfortunately, VyprVPN didn’t protect us from a DNS leak.
DNS Leak Test Video
DNS Leak Test Summation Chart
DNS Leak Test Before VyprVPN was launched
DNS Leak Test Before VyprVPN was launched
The IP location tests are completed to see if VyprVPN’s servers broadcast from where they say they are broadcasting. We tested four different server locations around the globe. For each of the tests we used www.iplocation.net, which is an aggregate website hosting five other IP location test websites. We started our testing in Canada, then went to France, over to South Korea and finally finished in New Zealand. The Canadian, French and New Zealander servers didn’t detect our IP location or show the selected server location. With South Korea, however, one of the five websites showed a server being detected in New York. So while our true IP location wasn’t shared, we did have a discrepancy with an American server being detected when we selected a South Korean server.
IP Location Video
Seoul, South Korea
Auckland, New Zealand
VyprVPN recorded an average download speed of 16.86Mb/s and upload speed of 0.99Mb/s before VyprVPN was turned on. After VyprVPN was turned on we saw a decrease in the download speed of 13.16Mb/s and the upload speed of 0.87Mb/s. This was a decrease of 3.70Mb/s in download speeds and a decrease in upload speeds of 0.12Mb/s.
Speed Test Video
Speed Test Summary Chart
Speedtest.org – Before Launch
Speedtest.org – After Launch
Speedof.me – Before Launch
Speedof.me – After Launch
Speakeasy.net/speedtest.net – Before Launch
Speakeasy.net/speedtest – After Launch
WebRTC Leak Test
Web Real Time Communication (RTC) allows computers operating on different networks or platforms to communicate with each other. This is commonly used for file sharing, voice calling and video chats. Sometimes this can allow for a savvy tech person to be able to determine your true IP location. So, here we are going to look at how well VyprVPN masks our presence from the world. The chart below shows our results and how VyprVPN fares.
WebRTC Leak Test Video
WebRTC Leak Test Summary Chart
In this test we looked at how well the WebRTC test performed before and after it was launched. In the pre-launch phase we wanted to see what addresses were being shown before VyprVPN was launched. We looked at three categories: local IP addresses, public IP addresses and IPv6 addresses. Before VyprVPN was launched we showed that the local IP address and public IP addresses were displayed but the IPv6 address was not displayed in any of the circumstances. When we turned on VyprVPN, the local IP address displayed was the one from the VPN server and in two of the three websites we found that the VPN server location was shown, but when we were using www.ipleak.net the location showed was our true IP location.