PureVPN vs ExpressVPN
- 1 PureVPN vs ExpressVPN
- 1.1 Executive Summary
- 1.2 Recommendation
- 1.3 Summary Video
- 1.4 Customer Service
- 1.5 Pricing
- 1.6 Payment
- 1.7 Privacy
- 1.8 Platforms Supported
- 1.9 DNS Leak Test
- 1.10 IP Locations
- 1.11 Speed Tests
- 1.12 WebRTC Test
- 1.13 Conclusion
ExpressVPN and PureVPN both have excellent customer service options. PureVPN has better pricing, payment options, privacy, platforms supported and speed test results. ExpressVPN outperformed in some of the most important aspects with the testing that we did. It passed the DNS leak and WebRTC leak tests with flying colours and performed much better on the IP location test vs PureVPN. So, in light of all of this, ExpressVPN gets our recommendation here because the primary purpose for having a VPN is to protect and hide your true location which ExpressVPN did much better than PureVPN. While PureVPN did outperform in more metrics than ExpressVPN, due to its underperformance in the key privacy tests we cannot give them a recommendation over ExpressVPN.
|Customer Service||Live Chat, Email, Q and A Forums, Facebook, Twitter, Google Plus, YouTube||Round the clock chat support, Forum Support, Trouble Shooting Guides, FAQs|
|Pricing||Monthly – $10.95
Six Months – $8.95 Monthly
Rate Billed – $53.70 every six months
Annual – $5.99 Monthly Rate
Billed Annually – $71.88
Bi-Annually – $3.25 Monthly Rate
Billed Bi-Annually – $78.00
7 Day Money-back Guarantee
3 Day Non-refundable Trial Option for $2.50
|Monthly – $12.95
Six Months – $9.99 Monthly Rate Billed $59.95 every six months
Annual – $8.32 Monthly Rate
Billed Annually – $99.95/year.
30 Day Money Back Guarantee
And 47 others
And 16 others
|Privacy||Encryption – AES 256 bit
Internet Kill Switch – Yes
Jurisdiction – Hong Kong
Logging Information – Does not keep logs
Protocols – PPTP, L2TP, IKEv2, SSTP, OpenVPN-DUP and OpenVPN-TCP
Server Locations – 750
Countries – 141
Unique IP Locations – >88,000
|Encryption – AES 256bit
Internet Kill Switch – Yes
Jurisdiction – British Virgin Islands
Logging Information – Does Not keep logs
Protocols – PPTP, OpenVPN, L2TP/IPSec and SSTP
Server Locations – 145
Countries – 94
>45 Secondary Options
10 Secondary Options
|DNS Leak Test||3 different websites tested, leaks found on each website.||3 different websites tested one website showed a leak.|
|IP Locations||Hid original IP, but three servers showed multiple locations||Hid original IP, but one server showed multiple locations|
|Speed||Average Download Speed – 7.44Mb/sec
Average Upload Speed – 0.93Mb/sec
|Average Download Speed – 5.28Mb/sec
Average Upload Speed – 0.72Mb/sec
|WebRTC Leaks||Leaked Ipv6 address
Didn’t leak Public IP Address
|No Leaks Detected|
PureVPN and ExpressVPN both offer the best customer service I have come across. With the live chat option you can type in day or night and you will receive an answer to your questions within a minute or less from a responsive customer service representative. Both services also offer decent secondary options for contacting customer service or getting DIY answers and guides. PureVPN offers customer support through its social media outlets as well. ExpressVPN, which has a social media presence, will direct you back to its home page where the dedicated customer service representatives can answer any and all questions. ExpressVPN has a large and extensive collection of troubleshooting guides to complement its customer service representatives as well. With both VPN’s offering great front-line and secondary support, there is no clear distinction here between the two services.
The above image displays a side-by-side comparison of PureVPN’s pricing options and ExpressVPN’s pricing options. As we can see at a quick glance, PureVPN is cheaper all the way down. On a monthly basis PureVPN is 15.4% cheaper than ExpressVPN, on a semi-annual basis it is 10.4% cheaper and annually PureVPN is 28% cheaper. PureVPN offers a bi-annual billing cycle but ExpressVPN has no comparable billing cycle, so for this one we will compare PureVPN’s bi-annual rate against ExpressVPN’s annual rate. Here PureVPN is 60.9% cheaper than ExpressVPN. So in every category PureVPN comes out as the cheaper option. A couple of other things: PureVPN offers a 7-day money-back guarantee versus ExpressVPN’s superior 30-day money-back guarantee. PureVPN also offers a 3-day non-refundable trial for $2.50. So, at the end of the day PureVPN beats out ExpressVPN because of its cheaper pricing all around, although ExpressVPN offers some excellent value with the much longer money-back guarantee.
A large selection of various payment options is important to the discerning consumer. In this regard PureVPN and ExpressVPN both fit the bill. They both accept the big five: Visa, MasterCard, American Express, PayPal and Bitcoin. Where they differ is in the number of secondary payment options available. PureVPN offers 47 different secondary payment options compared to ExpressVPN’s 16. So here we have PureVPN with the greater number of secondary payment options.
Privacy is one of the main considerations we look at when considering purchasing a VPN service. So here we are going to be looking at few different metrics. These are encryption, internet kill switch, jurisdiction, logging information, protocols, server locations and countries available.
PureVPN and ExpressVPN both compare similarly when looking at encryption, internet kill switch and logging information. They both offer the industry standard AES-256 bit encryption, both have an internet kill switch available and both state they don’t keep any logging information.
PureVPN surpasses ExpressVPN in the following metrics: protocols, server locations and countries available. PureVPN has six different protocols available versus ExpressVPN’s four protocols available. PureVPN has 750 server locations versus ExpressVPN’s 145 server locations. Finally, PureVPN is available in 114 countries compared to ExpressVPN’s 94 countries.
The last area of comparison is jurisdiction. PureVPN is domiciled in Hong Kong and ExpressVPN is domiciled in the British Virgin Islands. Here we have to give the edge to ExpressVPN as it is located in a jurisdiction that is more friendly to privacy considerations than PureVPN. Although Hong Kong is technically a sovereign area from China, it is still ultimately under the purview of the Chinese government which is hardly a beacon of privacy freedom. So here we give the edge to ExpressVPN.
ExpressVPN and PureVPN both compare similarly in many of the privacy metrics but PureVPN gets our nod because it performs better then ExpressVPN with more protocols, server locations and countries available at its disposal.
ExpressVPN and PureVPN both support the main operating systems or platforms. They are both available for use on Windows, Mac, iOS, Android and Linux systems. Where they differentiate is in the number of secondary platforms supported. They both support many different secondary options but PureVPN has more total options with over 45 different options compared to ExpressVPN’s 10 different options. Here we give PureVPN a better ranking based on its greater number of secondary platforms supported.
DNS Leak Test
Before VPN Activation
As would be expected before both ExpressVPN and PureVPN were launched, we were showing DNS leaks. ExpressVPN showed between 3 or 4 servers being detected and PureVPN showed between 4 to 6 servers being detected.
After VPN Activation
ExpressVPN did not show any leaks here, with a small caveat from www.dnsleak.com where a leak was said to have occurred but I was only showing one server being displayed. PureVPN saw an increase in number of servers detected with between 3 to 10 servers being detected.
ExpressVPN beat PureVPN hands down with this. It showed no leaks present when contrasted with PureVPN who had an increase in the number of servers being detected. Our research has found that ExpressVPN is the better choice.
Here we selected four servers from across the globe to test how well PureVPN and ExpressVPN’s servers worked when selected. The four servers for PureVPN were in Vancouver, Canada; Port Moresby, Papua New Guinea; Buenos Aires, Argentina and Warsaw, Poland. The four servers for ExpressVPN were located in Vancouver, Canada; Los Angeles, California; Amsterdam, Netherlands and Seoul, South Korea. We used the website www.iplocation.net which aggregates five different IP location websites into one place. PureVPN had three of its four servers showing multiple locations present on the website compared to ExpressVPN showing only one of the four websites with multiple locations being present. Neither VPNs revealed the actual location of my IP address during these tests. ExpressVPN performed better PureVPN so we give it the advantage here.
Here was a list of four different websites we used to do the speedtests: www.speedtest.net, www.speedtest.org, www.speedof.me and www.speakeasy.com/speedtest. We looked at the download and upload speeds of our internet before launching both PureVPN and ExpressVPN. Then we did a test after each of the VPNs had been turned on. We wanted to see how much of a reduction turning on the VPNs would have on our download and upload speed.
Before VPN Activation
PureVPN had an average download speed of 7.83Mb/s and an upload speed of 0.96Mb/s compared to ExpressVPN’s average download speed of 6.83Mb/s and upload speed of 0.89Mb/s.
After VPN Activation
PureVPN had an average download speed of 7.44Mb/s and an upload speed of 0.93Mb/s compared to ExpressVPN’s average download speed of 5.28Mb/s and upload speed of 0.72Mb/s.
Here we see PureVPN performing better than ExpressVPN. PureVPN had a small reduction of 0.39Mb/s in download speed compared to ExpressVPN’s much larger decrease of 1.55Mb/s. PureVPN’s negligible decrease of 0.03Mb/s on the upload speed compared to ExpressVPN’s larger 0.17Mb/s decrease in its upload speed. Since ExpressVPN had such a large decrease in its download speed we have to give it a worse ranking here, with PureVPN coming out ahead.
Before VPN Activation
As would be expected, before we turned on the VPN’s we were seeing various WebRTC leaks between disclosing the local IP address, public IP address and the IPv6 addresses for both ExpressVPN and PureVPN.
After VPN Activation
When PureVPN was turned on it hid the local IP address and public IP address but did not hide the IPv6 addresses, which were still revealed during the process. After ExpressVPN was turned on and tested we found we had across-the-board success. ExpressVPN hid the local IP addresses, public IP addresses and IPv6 addresses.
ExpressVPN outshined PureVPN here — it had no disclosures of any of the IP addresses at all whereas PureVPN hid the local IP address and public IP address but displayed the IPv6 addresses. So here we give our tip of the hat to ExpressVPN.
This review has had some of the most varied results in all of the comparison testing that we have done. In many of the previous tests we have seen the two VPNs coming out tied on 3 or 4 metrics but in this review we ended up only having one metric where the two VPNs tied. They both offer excellent customer service. PureVPN fared better in terms of pricing, payment options, privacy metric, platforms supported and on the speed test. ExpressVPN really shined in the privacy protection tests. They passed with flying colours in the DNS Leak test, IP locations test and WebRTC test.