- 1 Pure VPN
- 1.1 Summary
- 1.2 Features
- 1.3 Customer Service
- 1.4 Pricing
- 1.5 Payment
- 1.6 Privacy
- 1.7 Platforms Supported
- 1.8 Tests
- 1.9 IP Location
- 1.10 Speed
- 1.11 WebRTC Leak Test
Software And Apps
Compatible with 20+ Devices
750+ Servers in 141 Countries
Access all Servers in 1 Package
Unlimited Server Switching
Unlimited Data Transfer
24/7/365 Live Chat Support
No Third Parties for Your Data
256-Bit Data Encyption
Automatic Protocol Selection
Over 88,000 IP’s
Internet Kill Switch
Smart Purpose Selection
Fastest VPN Service
Defeats ISP Throttling
PureVPN offers a live chat option available 24 hours per day, 7 days a week, 365 days per year. When I started chatting with the customer service reps at PureVPN I got an immediate response from its customer service team. They answered all of the questions that I had. Some of the secondary ways to contact customer service are through their email, Facebook, Twitter, YouTube and Google Plus. PureVPN mentions that when using these options they will usually respond with in a few hours. The last option for PureVPN is the DIY forums section. You can use all of the information in here to try and tackle any questions that you may have if you want to go at it alone. Based on all of the information available, the best customer service option PureVPN offers is its live customer support. To access its live customer support options, go to the bottom right hand side of the website and you will find an image similar to the one pictured below.
Click on the “chat now” option and it will open up a spot where you will be asked to log in in via Facebook or by giving your email address. After you have logged in you will be able to ask any questions that you might have for them.
PureVPN offers four payment plans: a monthly, semi-annual, annual and bi-annual plan. All four of the plans are set up on a recurring billing cycle and you pay for the service upfront. The costs of the plans are as follows: monthly – $10.95/month, semi-annually – $8.95/month, annually – $5.99/month, bi-annually – $3.25/month. The total upfront charge for each of the plans is $53.70 for the semi-annual plan, $71.88 for the annual plan and $78.00 for the biannual plan.
PureVPN offers a seven-day money-back guarantee. This gives you an opportunity to take PureVPN for a test drive. You can prod it, poke it and test it all at no risk. The seven-day money-back guarantee gives you peace of mind with your purchase. Please be aware if you pay with any of the crypto currency options or via gift cards you are not eligible for a refund. Any other payment options are eligible for refunds.
Three Day Trial
PureVPN does not offer a free trial at all, but it does offer a three-day non-refundable trial option. This costs $2.50. The three-day trial can be purchased here.
PureVPN has many different ways to pay — 47 at the time of this writing. It offers the standard credit card options: MasterCard, VISA, American Express and Discover. PayPal, Bitcoin and gift card payments are also accepted. The following screen shots are a list of all of the different payment options that are available.
I have also included a screen shot of the payment options windows upon checkout below.
Privacy is one of the biggest considerations for using a VPN. There are various reasons why people want to maintain anonymity. In this section we are going to look at the various ways that PureVPN provides privacy.
PureVPN uses AES 256-bit encryption.
Internet Kill Switch
PureVPN will automatically kill your internet connection in case of the VPN disconnecting. This provides the users with peace of mind knowing that if the VPN drops or cuts out for whatever reason your anonymity is protected. You can reconnect the VPN and then start browsing again without any fear of your locations being compromised.
PureVPN is located in Hong Kong. This is a great location to be based out of. They are out of the immediate reach of the Five Eyes countries (Australia, Canada, New Zealand, United Kingdom and United States). This provides an extra barrier to your security, making it harder for the prying eyes of these countries’ spy agencies to monitor your internet history.
PureVPN has a no-logging policy. As stated on its website, “PureVPN does not maintain any records of your online activities or browsing habits. Nothing stored, nothing shared!” I really like the last line, nothing stored, nothing shared.
PureVPN uses the following protocols in its network: PPTP, L2TP, IKEv2, SSTP, OpenVPN-UDP and OpenVPN-TCP. Source: https://support.purevpn.com/vpn-servers
PureVPN offers a large network of servers based across the globe. It is currently in 141 countries and 180 locations with more than 750 servers and over 88,000 unique IP locations.
PureVPN is compatible with iOS, Windows, MacOS and Android right out of the box. Its app works with no additional manual set-up required for these four operating systems. It also works with Linux, different routers, gaming systems etc, but in these cases they have to be manually set up. For a complete list of all of the different platform and manual set-up options please go here.
DNS Leak Test
DNS stands for Domain Name System. This is the process by which websites are converted into the internet protocol. By this process websites are able to communicate with each other. A DNS leak is a flaw in the system in which your true IP address is revealed. So any DNS leaks will show your IP address and compromise your privacy. So, the ideal number of servers showing is one, this would be broadcasting from the location you currently have selected on the VPN service. We are going to be using dnsleaktest.com, dnsleak.com and dns-leak.com to test to see if we have a DNS leak while using PureVPN.
PureVPN did not fare well with this at all. Before the VPN was launched we were detecting four to six different servers being broadcast. After PureVPN was launched we saw a decrease in the number of servers being broadcast from dnsleaktest.com from four down to three. That means it was still showing a leak, but it was a slight reduction. The other two websites actually showed an increase in the number of servers broadcasting: dnsleak.com went from five servers to eight servers and dns-leak.com went from six servers to 10 servers. This is problematic because a VPN is supposed to reduce the number of servers to one. PureVPN clearly did not do this here. I have included a chart detailing all of the results below.
DNS Leak Test Video
DNS Leak Test Summation Chart
DNS Leak Test Before PureVPN was launched
DNS Leak Test After PureVPN was launched
The IP location tests are completed to see if PureVPN’s servers broadcast from where they say they are broadcasting from. We tested four different PureVPN servers to see if the servers were correctly identifying where we selected. The four servers were located in Vancouver, Canada; Port Moresby, Papua New Guinea; Buenos Aires, Argentina and Warsaw, Poland. To complete this test we used www.iplocation.net — an aggregate website that collects and shows the results from five other websites. When the Vancouver, Port Moresby and Buenos Aires servers were loaded up, each of them showed one website broadcasting from a different location than from the server we had selected. Vancouver had one showing up from Houston, Texas. Port Moresby had one showing up from Los Angeles, California. Buenos Aires had one showing up from Houston, Texas. Only Warsaw, Poland showed all of the sight broadcasting from one location. While your true IP location has been hidden, PureVPN doesn’t have consistent IP locations on every server.
IP Location Video
Port Moresby, Papua New Guinea
Buenos Aires, Argentina
We used the following three websites to check the download and upload speeds of our internet before and after PureVPN was launched: www.speedtest.org, www.speedof.me, and www.speakeasy.net/speedtest. The results from our test are listed in the chart below. We had an average download speed of 7.83Mb/s and an upload speed of 0.96Mb/s before loading PureVPN. After PureVPN was loaded we saw a decrease in the download speeds to 7.44Mb/s and a decrease in the upload speeds of 0.93Mb/s.
Speedtest Summary Video
Speedtest Summary Chart
Speedtest.org – Before Launch
Speedtest.org – After Launch
Speedof.me – Before Launch
Speedof.me – After Launch
Speakeasy.net/speedtest.net – Before Launch
Speakeasy.net/speedtest – After Launch
WebRTC Leak Test
Web Real Time Communication (RTC) allows computers operating on different networks or platforms to communicate with each other. This is commonly used for file sharing, voice calling and video chats. Sometimes this can allow for a savvy tech person to be able to determine your true IP location. So, here we are going to look at how well PureVPN masks our presence from the world. The chart below shows our results and how PureVPN fares.
WebRTC Leak Test Video
WebRTC Leak Test Summary Chart
In this test we looked at how well the WebRTC test performed before and after it was launched. In the prelaunch phase we wanted to see what addresses were being shown before PureVPN was launched. So, we looked at three categories: local IP addresses, Public IP addresses and IPv6 addresses. We were looking to see if they changed or not to the new IP address that was selected when PureVPN was engaged. What we found was that PureVPN was consistent in showing the new IP address on the public IP address, but with the IPv6 it was actually leaking our real IP address. This was not what we wanted to see. Our conclusion shows that PureVPN does not protect you from a WebRTC leak.