LimeVPN Review

LimeVPN

Summary Video

Summary Chart

To Learn More About LimeVPN click here

Features:

Up to 10Gbps High Speed

Unlimited VPN

NAT Firewall and Hotspot WiFi Protection

Corporate-Class 256-bit Encryption

24/7 Live Human Support

8 VPN Protocols

No Third Parties

Zero Logging, No DNS Leak

96.9% VPN Network Uptime

Global VPN Network

Free VPN Apps

Easy Native Setup Guides

Unlimited P2P/Torrenting

Private IP (Fresh and Clean)

Dedicated VPN Node

TOR over VPN

DDoS Protection

Customer Service

LimeVPN has absolutely top-notch customer service. They offer best-in-class real-time chat using real people, not an automated bot system to answer your questions. They state on their website that this is available 24-7-365: 24 hours per day, 7 days a week and 365 days per year. Whenever I have had any questions for them, they were always available immediately to answer them. This is the first and best way to get ahold of LimeVPN.

There are a few secondary means available: email, forum submission on their website, FAQ section and a DIY area. What I found to be absolutely amazing was their willingness to help resolve any issues that came up. I initially had a set-up issue which took some time to resolve. I contacted their customer service team and went ahead with getting this resolved. At one point the LimeVPN customer service representative initiated a remote login (I had control over this the whole time and could close out the window if I felt it necessary) and they fixed the issue and got everything set up for me. This example of their willingness to go the extra length to resolve my concern was greatly appreciated.

Pricing

LimeVPN has two pricing plans: a basic plan and a premium plan. These are available with three different available term lengths. You can pay month-to-month, annually or biennially. The basic plan is available for a base rate of $4.99/month but as of this writing it is discounted at $2.49/month for a savings of 50%. The annual plan is $1.49/month, paid annually for a 70% discount, while the biennial plan is a dollar a month, paid biennially for an 80% discount. The pro plan is available for a base rate of $39.99/month but is currently available for $19.99/month for a savings of 50%, $14.98/month paid annually for a 63% savings, or $11.00/month paid biennially for a 73% savings. All pricing is in U.S. dollars (USD).

Pricing Chart

Plans

Base Monthly Rate

Discounted Monthly Rate

Total Charge

Discount

Standard Monthly

$4.99

$2.49

$2.49

50%

Standard Annual

$4.99

$1.49

$17.88

70%

Standard Biennial

$4.99

$1.00

$24.00

80%

Premium Monthly

$39.99

$19.99

$19.99

50%

Premium Annual

$39.99

$14.98

$179.76

63%

Premium Biennial

$39.99

$11.00

$264.00

73%

Refund Policy

LimeVPN say they offer a 30-day, unconditional, no-questions-asked money-back guarantee. This sounds awesome at first glance, but I did a little further digging and found out it is not as bulletproof as they first state. They have some conditions on their refund policy that revolve around the following issues: violations of terms and services, speed test issues, inability to remove blocked websites, PayPal subscriptions and add-on services (private IPs or NAT firewall). For a more detailed breakdown of the refund policy click here.

To Learn More About LimeVPN click here

Payment

LimeVPN accepts payments from all of the Big Five payment options: Mastercard, VISA, American Express, Bitcoin and PayPal. LimeVPN also has a couple of secondary payment options including debit cards, Mint and zGold. Their customer service team informed me they have a total of around seven different ways to pay. During our conversation I asked the customer service representative about paying with cryptocurrencies (specifically Bitcoin) and I was told that this option is available only to people who have already used their service. Upon a little further digging, though, the representative implied that he would be able to set up the Bitcoin payment through a back door approach. So if Bitcoin is your desired payment option then contact their customer service team and hopefully they can set the payment up.

Privacy

Privacy is ultimately the reason that we get a VPN, so let’s take a look at the various privacy metrics that LimeVPN has.

Encryption

LimeVPN uses the industry-standard 256-bit encryption.

Internet Kill Switch

LimeVPN does not offer an internet kill switch because the open source software they are currently using does not have a kill switch built into it. They say are working on a kill switch that will be added to their VPN application as it gets built, but for the moment they do not offer any.

Jurisdiction

LimeVPN is located in Singapore, which is outside of the Five Eyes, Nine Eyes and Fourteen Eyes nations.

Logging Information

LimeVPN keeps no logs or records of an individual’s internet history. They say the personal information that is used for logging into the LimeVPN app is encrypted and never swapped, traded or sold and only used in conjuction with the services offered by LimeVPN. More information on LimeVPN’s privacy policy can be found here.

Protocols

LimeVPN has eight different protocols available for use. They include PPTP, L2TP, Ipsec, SSTP, OpenVPN, Softether, SOCKS5 and IKEV2. LimeVPN offers a step-by-step guide to configure them on any and all devices.

Servers

LimeVPN offers servers based in 10 different countries with 20 different server locations and over 6,000 unique IP addresses. LimeVPN has developed all of its own software that drives their VPNs. Keeping it in-house allows for better privacy protection and anonymous internet use.

Platforms Supported

LimeVPN offers an app for Windows, iOS, MacOS, Android and Chrome operating systems. They do not presently offer anything for the Linux systems. Linux can be used but it has to be set up manually. In addition, LimeVPN can be set up for router use.

Tests

DNS Leak Test

DNS stands for domain name system. This is the process by which websites are converted into the internet protocol. By this process websites are able to communicate with each other. A DNS leak is a flaw in the system where your true IP address is revealed. A DNS leak will reveal your IP address and compromise your privacy. The ideal number of servers showing is the one broadcasting from the server you currently have selected on the VPN service. We are going to be using dnsleaktest.com, dnsleak.com and dns-leak.com to test to see if we have a DNS leak while using LimeVPN.

LimeVPN was tested to see how well it performed in protecting our privacy. What we found was that LimeVPN does not protect us from a DNS leak. Before LimeVPN was launched we found between four to six servers being displayed. This is not a problem because we would expect to see a DNS leak pre-launch. Unfortunately though, after we started LimeVPN we found the same number of servers or more being displayed. Between 4 to16 servers were being displayed on the three different websites we used. This is a strike against LimeVPN for not being able to protect from DNS leaks.

DNS Leak Test Summation Chart

IP Location

The IP location tests are completed to see if a VPN’s servers are broadcasting from where they say they are. For this test we used www.iplocation.net, an aggregate IP location testing website, and then picked four servers from across the globe. We started off by picking a server in Sydney, Australia, then moved northwest over to Bangalore, India, continued northwest to Stockholm, Sweden and then finally southwest and across the Atlantic to Toronto, Canada. We found some very encouraging results. The Australian, Indian and Swedish servers all displayed locations from each of their corresponding countries. Our only discrepancy came from the Canadian server: here there were three websites displaying the Canadian server but the fourth one was displaying a server from California. After reviewing all of the different servers and the results we did not see our real IP location being revealed and only had one deviation when the Canadian server was being used. Overall, LimeVPN provides good IP location protection.

Sydney, Australia

Bangalore, India

Stockholm, Sweden

Toronto, Canada

Speed

We used the following three websites to check the download and upload speeds of our internet before and after LimeVPN was launched: www.speedtest.org, www.speedof.me, and www.speakeasy.net/speedtest.

Using the three different websites listed above to do the speed tests, we found we had an average of 16.37Mb/s download speed and an average upload speed of 0.99Mb/s before LimeVPN was launched. After LimeVPN was launched we saw a very significant drop of 8.08Mb/s in the download speed and a negligible upload speed decrease of 0.09Mb/s. One interesting side note was that we couldn’t test the speed using www.speakeasy.net/speedtest because it appears that LimeVPN puts up a firewall of some sort that blocked this website. Overall, the results were quite disappointing with a 50% drop in download speeds.

Speedtest.org – Before Launch

Speedtest.org – After Launch

Speedof.me – Before Launch

Speedof.me – After Launch

Speakeasy.net/speedtest.net – Before Launch

Speakeasy.net/speedtest – After Launch

To Learn More About LimeVPN click here

WebRTC Leak Test

Web Real Time Communication (RTC) allows computers operating on different networks or platforms to communicate with each other. This is commonly used for file sharing, voice calling and video chats. Sometimes this can allow a savvy tech person to be able to determine your true IP location. Here we are going to look at how well LimeVPN masks our presence from the world. The chart below shows our results and how the VPN fares.

WebRTC Leak Test Summary Chart

In this test we looked how well the WebRTC test performed before and after it was launched. In the pre-launch phase we wanted to see which addresses were being shown before LimeVPN was launched. We looked at three categories: local IP addresses, public IP addresses and IPv6 addresses. We were looking to see if they changed to the new IP address that was selected when LimeVPN was engaged. After checking all three websites, we found that they were fairly consistent in their results. LimeVPN either masked or displayed our server selection on the public IP address, but there was no protection from our local IP address or the IPv6 address being displayed. In both cases the local IP and IPv6 addresses showed our true location. LimeVPN offered a small degree of protection by hiding our public IP address, but overall little protection was given because the local and IPv6 addresses were still being given out.

To Learn More About LimeVPN click here

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