- 1 Ivacy VPN
- 1.1 Summary Video
- 1.2 Summary Chart
- 1.3 Features:
- 1.4 Customer Service
- 1.5 Pricing
- 1.6 Payment
- 1.7 Privacy
- 1.8 Platforms Supported
- 1.9 Tests
- 1.10 DNS Leak Test
- 1.11 IP Location
- 1.12 Speed
- 1.13 WebRTC Leak Test
450+ Servers, 100+ Locations
Unlimited Server Switching
Smart Purpose Selection
Optimized P2P Servers
5 Multi Logins
Unlimited Data Transfer
Fastest VPN Service
Dedicated Customer Service Support
Public Wi-Fi Security
256-bit Data Encryption
Identity Theft Protection
Internet Kill Switch
IPv6 Leak Protection
Ivacy has great customer service. They have my favourite customer service option in the live chat option where you can ask questions and immediately receive a response to any questions. Ivacy can be reached via email for any questions or comments. Other customer service options include the self-serve frequently asked questions section and the do-it-yourself forums. In the FAQ area you get a list of their commonly asked questions and in the DIY forums you receive a whole host of answers to questions like setting up a router, how many devices can be run simultaneously, etc. Ivacy has a social media presence but it is not used for customer service. It is mostly used for sending out news releases and things like that. Their customer service representative said the best way to receive help is via live chat or email.
Ivacy has four main payment options: monthly, semi-annually, annually and bi-annually. The price of its service drops significantly the longer the plan you sign up for. Monthly is the baseline at $8.95, the annual rate is $3.50 per month which is a 61% discount compared to the monthly rate and finally its biennial rate is $2.29 per month for a total discount of 74%. Please be aware, though, that the semi-annual, annual and biennial plans are billed upfront for the full charge and the monthly rate is the charge divided by the number of months in the plan. For example, if you purchase the annual plan you would pay $42.00 upfront and then in 12 months you would be billed again. All dollar amounts listed are in USD.
As we were going to leave the pricing page on Ivacy’s website we were offered the following pricing: a three-year subscription for $1.66 per month or five-year subscription for $1.25 per month. These are both steep discounts with an 81% reduction for the three-year plan and an 86% discount over the regular monthly pricing for the five-year plan. This is an amazingly low price for a VPN so if you’re looking at purchasing Ivacy, wait until this offer pops up and then click on it to take advantage of the very low price of $1.66 or $1.25 per month.
Quinquennial (5 Years)
Ivacy offers a seven-day free trial period. A subscription is purchased upfront and then you have seven days to try it out. So if you purchased a yearly subscription you would pay the full amount for the year – $36.00 – and then you have seven days to try it out. If for whatever reason you don’t like their service you can apply for a refund within the first seven days. Ivacy outlines its refund policy on its website which can be found here. Its general policy is outlined below:
You can claim for a refund within seven days of your subscription date if:
- Your account has not already been suspended by Ivacy for breach of any clause mentioned in the terms of service.
- You have not consumed more than 7GB of bandwidth, which includes both upload and download activity using Ivacy, or you have not exceeded 30 sessions i.e. the number of times you connected to Ivacy services – whichever occurs first.
- You previously have not claimed a refund under this policy.
- You have not used Bitcoin, BitPay, Coin Payments (Cryptocurrency) & Payment Wall as your payment method.
Ivacy offers a three-day paid trial that can be used to test out its VPN for $2.50. This is provided so you can take the service for a test drive if you are uncertain about any aspects of the service.
Ivacy has a large number of different payment options. We rate its payment options in two categories: the main or major payment options and secondary payment options. In the main options Ivacy has the big five: Visa, PayPal, MasterCard, Bitcoin and American Express. The secondary payment options are everything else; it currently has over 20 different options in addition to the big five. The diagram below shows the different payment options available. Please be aware that if you pay via any cryptocurrency or payment wall options you are not eligible for a refund.
One of the main reasons that we use a VPN is to help protect our privacy online. So in light of this we are going to take a look at the following privacy tools and metrics to see how well Ivacy protects us online.
Ivacy uses the industry standard 256-bit encryption which, as Ivacy describes on its website, “makes it almost impossible for hackers to steal your data or log your activities.”
Internet Kill Switch
Ivacy has built an internet kill switch into its software which will shut down your online activities if you lose your connection from any of Ivacy’s servers.
Ivacy is located in Singapore. This is one of the better jurisdictions for a VPN to be located. It is outside of the eyes of the Five Eyes nations as well as the larger Nine Eyes and Fourteen Eyes nations. This is a big plus in our minds. The VPN is really only as secure as the jurisdiction in which it is located. If the national government can compel the VPN provider to reveal certain private information, then it is not really that secure.
Ivacy keeps no logs – period. Ivacy does not monitor or log any user activities online. It keeps track of login attempts to the servers for troubleshooting, service enhancements and payment modes. The only information that is kept is the email address that a user would use to sign up and is for billing purposes only. After 12 months of inactivity the email addresses of inactive users are deleted.
Ivacy has a variety of different protocols available for the different needs of each customer. It uses PPTP, SSTP, L2TP, OpenVPN-TCP, OpenVPN-UDP and IKEv2.
Ivacy has a pretty extensive server network across the globe with over 450 servers in over 100 locations in 55 nations.
Ivacy supports all of the major platforms: Windows, Mac, iOS, Android and Linux. It also has a number of alternate supports available as well including Firefox, Chrome and Blackberry. For a complete listing of all of the alternative supports available click here.
DNS Leak Test
DNS stands for Domain Name System. This is the process by which websites are converted into the internet protocol. By this process the websites are able to communicate with each other. A DNS leak is a flaw in the system where your true IP address is revealed, thus compromising your privacy. The ideal number of servers showing is one – this means it’s broadcasting from the location you currently have selected on the VPN service. We are going to be using dnsleaktest.com, dnsleak.com and dns-leak.com to see if we have a DNS leak while using Ivacy.
Ivacy offered us no protection from a DNS leak. We found that before the Ivacy was launched we had between three to six servers being broadcast. After Ivacy was launched we either found the amount of servers being launched stayed the same or saw an increase in the number of servers being detected. This is unfortunately a negative for Ivacy. We want to see only one server being detected – the one that we have selected using Ivacy’s software.
DNS Leak Video
DNS Leak Test Summation Chart
DNS Leak Test Before Ivacy was launched
DNS Leak Test After Ivacy was launched
IP location tests are completed to see if Ivacy’s servers broadcast from where it says it is broadcasting from. In our test we chose four locations across the globe to see if Ivacy consistently shows the same servers. We picked servers from New York, New York; Czech Republic; Auckland, New Zealand and Santiago, Chile. We did not find complete consistency from any of the four servers. While checking the server from New York, there were three servers showing it was coming from New York and two that said they were broadcasting from Toronto, Canada. The server in the Czech Republic reported four servers showing the Czech Republic and one showing from Hong Kong. When we checked the third server in Auckland, New Zealand it was showing four servers from New Zealand and one from Pakistan. And in our fourth and final server in Santiago, Chile it was showing servers from all over the place. We had two from Chile, two from Brazil and one from Hong Kong. So Ivacy protects our true IP location from being disclosed but we were broadcasting from each of the servers with at least one variant server. The results are mixed at best.
IP Location Video
New York, NY, USA
Auckland, New Zealand
Ivacy had the following speed test results. The download speed averaged 17.07Mb/s and the upload speed averaged 0.98Mb/s before we started using Ivacy. After Ivacy was launched we saw an average download speed of 13.99Mb/s and an upload speed of 0.87Mb/s. This accounts for a reduction of 3.08Mb/s on the download speed and a 0.11Mb/s reduction for the upload speeds.
Speed Test Video
Speed Test Summary Chart
Speedtest.net – Before Launch
Speedtest.net – After Launch
Speedof.me – Before Launch
Speedof.me – After Launch
Speakeasy.net/speedtest.net – Before Launch
Speakeasy.net/speedtest – After Launch
WebRTC Leak Test
Web Real Time Communication (RTC) allows computers operating on different networks or platforms to communicate with each other. This is commonly used for file sharing, voice calling and video chats. Sometimes this can allow for a savvy tech person to determine your true IP location. So here we are going to look at how well Ivacy masks our presence from the world. The chart below shows our results and how Ivacy fares.
WebRTC Leak Video
WebRTC Leak Test Summary Chart
In this test we looked at how well the WebRTC test performed before and after Ivacy was launched. In the prelaunch phase we wanted to see what addresses were being shown before Ivacy was launched. We looked at three categories: local IP addresses, public IP addresses and IPv6 addresses. We were looking to see if they changed to the new IP address that was selected when Ivacy was engaged. What we found was that before Ivacy was launched we had our local IP address, public IP address and our IPv6 address being broadcast across all of the three websites that we used to test. This was expected as the VPN hadn’t been turned on. After Ivacy had been turned on, though, we had some mixed results. In all three cases we no longer had our local IP address being broadcast at all and our public IP address was the one that was chosen from Ivacy’s server. Where we saw some issues was with our IPv6 address. In every case our real IPv6 location was shown. So there was some partial protection given here but not enough to confidently say we had been protected completely.