IP Vanish Update
It has been brought to my attention that IP Vanish’s Korean server doesn’t display as being in Korea. I looked into this and found out that this is correct. When I go over to iplocation.net with IP Vanish’s VPN service turned on, it only shows one of the five websites as being from Korea. The other four websites show various locations in the USA, including Florida and California. I have not noticed this with any of the other servers I have checked, but I have not checked all of the other servers that IP Vanish offers so this will require more research to determine if this is a problem that is more widespread or not.
Screenshots with IP Vanish’s Korean Server Engaged
IP Vanish Customer Service Email
So, with this information in hand, I contacted IP Vanish’s customer service department via email. This was my email to them:
I am a member of your site. I am having an issue with hiding my IP Location. I have picked Republic of Korea as my IP server location, but when I run a IP location test on it, it shows that I am broadcasting from multiple places: Seoul, South Korea, Winter Park, Florida, Armed Forces Europe, Middle East and Canada and Costa Mesa, California. I am concerned that this is showing me from many different locations. Can you please explain why this is the case. When I use other servers it has me broadcasting from the locale that I have picked. What do I need to do to rectify this?
And this was their response back to me:
We apologize for the trouble you are experiencing. We’d like to offer a possible solution for this issue, as well as some information on how IP address geolocation works:
1. Try another one of our servers by selecting an alternate server from our server listing. After you reconnect, check the troublesome site(s) to confirm your locale. If the issue persists, try a different server. Feel free to get back to us for further assistance on this matter, and let us know which servers or hosts are incorrectly located. Letting us know which sites you are trying to access may help us troubleshoot the issue further; however, we respect your privacy concerns and do not require this information.
2. Since there is no one authoritative source for the geographic location of IP addresses, websites use third-party geolocation vendors. We work with all of them to make sure our server locations are kept up to date, but these databases sometimes take several weeks to update and for the updates to be reflected in production after we submit corrections. Please keep us posted any time you find out-of-date geographic information for our servers.
If you are concerned about Google specifically, they have a help page regarding this specific issue and how you can help them set it straight. We have linked it below…
3. A few other possibilities are a DNS leak (see www.dnsleaktest.com) or your web browser giving away your location via wireless signal (for example with Firefox – http://www.mozilla.org/en-US/firefox/geolocation/).
Unfortunately, there isn’t much we can do in the short-term if the only servers that work for you consistently result in an IP address that does not match the server location. We alert geolocation providers regarding acquisitions and changes, but they are not required to make immediate changes.
Additionally, some websites use other methods to determine where you are physically located, such as the local time zone on your computer, the language settings, etc. Some websites even keep a database of all VPN providers and actively block their services. You will want to take a look at that site’s Terms of Service to see what is and is not allowed.
Rest assured, the geolocation information will become more and more accurate. Our support and admin teams are constantly working with these database providers to ensure that only the most accurate information is stored.
So their response did answer some of my questions but ultimately wasn’t able to completely resolve this issue.
Another thing I was curious about was if I had a DNS leak. So, I went and checked this out on www.dnsleaktest.com and I found that there was no DNS leak. I have included a screen shot below.
DNS Leak Test with IP Vanish’s Korean Server Engaged.
Once again the server was broadcasting from the USA — specifically Winter Park, Florida — but I was satisfied with the server providing protection from a DNS leak.
With the new information that I have received, I have downgraded IP Vanish’s IP location metric from a great to a poor. With all of that being said, that company is still doing a lot of great work and it is still at the forefront of providing VPN service.